Shipping

*Shipping costs have increased significantly in 2026. As shipping rates fluctuate we will adjust the shipping prices accordingly.

• We offer tracked delivery, a shipping confirmation email will be sent out at that time
• Please note that during busy periods shipping times may be affected
• USA shipping times: 3-7 days
• Hawaii shipping times: 1-3 days
• International shipping times: 7-20 days

Please allow 1-3 business days for order processing. Please note, USPS does not ship on weekends.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as Lu'ukai Co takes no responsibility for missing parcels that have been sent to the wrong address.

Every Lu'ukai item is shipped thoughtfully in eco friendly, compostable packaging.

Lu'ukai Headbands are packaged in a custom linen drawstring bag, ready for gifting.

Lu'ukai Jewelry is packaged in a custom gift box, ready for gifting.

We want you to love your Lu'ukai Co order! Please feel free to contact us first if you have any questions or concerns.

If you're not completely satisfied, we accept returns within 14 days of delivery.

To get started, sign in to your account, select the order you'd like to return, and submit a request. You'll receive a confirmation email right away, and we'll be in touch with next steps.

Submit a return request

Please note: items must be unused and in their original condition to be eligible for return.

Having trouble? Contact us

Here on O’ahu? Get a discounted price with pick ups! Pick ups are available from town to Hawaii Kai.
Please check our website for available products, email us hello@luukai.com or message us on IG @luukaico to coordinate a pick up.

Our retail location is located at Reef Pirates Diving in Koko Marina. Stocked with dive headbands and jewelry. Please text or call to confirm shop is open, store times vary.